Assistant Store Manager

O'Reilly Automotive -  - Responsibilities:
Lead the store team in providing excellent customer service to retail and professional customers;
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc);
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training;
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members;
Make sure telephone is answered according to company policy; ensure various processes (buy online/ship to store, hub and store to store transfers, DC add orders) are handled timely and communicated to customers as needed