Forward Deployed Engineer

TL;

DR As a Forward Deployed Engineer, you'll embed with customers and partners to build, deploy, and win the technical trust that lands and grows enterprise deals. Remote, low travel, high ownership. We are looking for someone who can build, understand how enterprises work, and walk into a room and talk to a CIO like a peer. You've spent years in the enterprise space—maybe leading teams, maybe sitting in our buyer's chair—and you're ready to get deeply hands‑on again: closer to the code, closer to customers, and using AI tools to move fast.

If that sounds like you, read on.

Forward Deployed Engineers are Harper's most trusted people in the field—highly technical, customer‑facing engineers who embed in customer environments, drive real adoption and outcomes, and are trusted advisors when it's time to win the business.

This is a role for someone with deep, been‑there‑done‑that enterprise experience and a consulting mindset. You'll build, deploy, and troubleshoot inside real customer environments, and you'll sit across from enterprise buyers and speak their language because you've been in their chair. You'll lean on modern AI tooling every day to move faster, and you'll help customers see how AI fits into their architecture.

We care far more that you can walk into a room with a CIO, architect, or operations lead and talk about their real problems with authenticity than we do about any single development framework or services delivery experience on your resume. We move fast, wear many hats, and value people who flex to get things done. You won't have a playbook for most things;

instead you'll help write it.

And unlike most forward‑deployed roles: this one is remote and doesn’t require constant travel.

If you're tired of the corporate grind and want to get your hands dirty again—closer to the code, closer to customers, using your experience where it counts—this is your stage.

• Partner closely with customers to understand technical requirements, business objectives, and operational constraints.
• Build, configure, customize, integrate, and deploy Harper's platform to meet unique customer workflows—directly within customer environments.
• Troubleshoot and resolve systems, data, integration, and operational issues during deployment and after go‑live.
• Own customer outcomes end‑to‑end, working independently in ambiguous, fast‑moving environments while staying aligned with internal teams and partners.

What success looks like: Customers achieve measurable outcomes from their Harper implementations, with stable production workloads they can own independently.

• Get in the room with enterprise buyers—leading technical discussions with developers, architects, and executive sponsors with the authenticity of someone who has sat in their seat.
• Support the sales cycle: run discovery, shape technical direction, and help prove Harper's value to technical and executive stakeholders.
• Take the lead in conversations and reframe when a proposed approach doesn't fit Harper's platform strategy—leaning into what the platform does and why it's the right call.
• Act as a trusted technical advisor throughout the relationship, guiding customers on scalability, reliability, performance, security, and long‑term operations.

What success looks like: Harper earns the technical trust that wins and expands enterprise deals, and customers see a credible partner who understands their world.

• Write and ship production‑quality code, scripts, APIs, and automation to extend Harper's capabilities on behalf of customers.
• Prototype custom functionality and deliver field‑ready solutions that address immediate customer needs, validated in real customer environments.
• Lean into Harper's opinionated, platform‑first model—using what the platform provides rather than rebuilding it from scratch—so customers get up and running fast.
• Collaborate with product and engineering to ensure custom solutions align with long‑term platform direction.

What success looks like: Solutions are developed rapidly and map cleanly to a stable path to production, with technical…