Receiving Office Manager

Location: Brighton, CO (onsite)

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

The Receiving Office Manager is responsible for overseeing the clerical, administrative, and data entry functions that support warehouse operations. This role provides leadership to the receiving, shipping, and customer service office teams while ensuring accurate inventory transactions, efficient workflow processes, and exceptional customer service.

• Manage and coordinate the daily activities of supervisors and clerical associates within the shipping, receiving, and customer service departments.
• Support the Operations Manager in developing, implementing, and maintaining departmental work schedules and staffing plans.
• Recommend personnel actions including hiring, retention, promotion, transfer, disciplinary action, and termination.
• Assign job duties and coordinate employee schedules, including work hours, break periods, vacations, and time-off requests.
• Conduct performance evaluations for clerical and customer service employees in accordance with company policies and procedures.
• Train supervisors and associates on warehouse policies, departmental procedures, systems, and job responsibilities.
• Order and maintain office supplies and equipment necessary to support warehouse operations.
• Ensure the accurate and timely recording of all deliveries, receipts, shipments, and inventory transactions within the warehouse management system (WMS).
• Manage the investigation and resolution of inventory discrepancies, reporting errors, and data entry issues.
• Prepare, analyze, and distribute daily, weekly, and monthly operational reports for management.
• Respond to customer concerns, review discrepancy reports, and resolve issues in a professional manner to maintain strong client relationships.
• Approve employee timecards, attendance records, time-off requests, and other departmental personnel requests.
• Maintain a clean, organized, and professional office environment while ensuring adherence to sanitation and housekeeping standards.
• Drive continuous improvement initiatives related to office operations, inventory accuracy, reporting, and customer service processes.

Education & Experience

• College-level education preferred.
• Minimum of 5–8 years of experience in office management, data entry management, warehouse administration, or related operational support roles.
• Experience with in warehouse distribution, logistics, wholesale grocery, retail grocery, or supply chain environments preferred.

Knowledge, Skills & Abilities

• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast-paced warehouse environment.
• Highly self‑motivated with the ability to implement and manage operational programs and procedures.
• Advanced computer skills, including proficiency with Warehouse Management Systems (WMS), Microsoft Office Suite, and data reporting tools.
• Strong analytical and problem‑solving abilities with a focus on accuracy and process improvement.
• Excellent customer service and conflict‑resolution skills.
• Ability to maintain confidentiality and exercise sound judgment in personnel and operational matters.

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.