Member Services Representative

Job Title: Member Services Representative

Hours: M-F 9a-5:30p

Start date: 06/29/2026

Department: Loans

Reports to: Branch Manager

Responsible for assisting members with a variety of Credit Union products and services as well as providing administrative and clerical support to the Loan Processing Department by performing the following duties:

• High school diploma
• Ability to receive and express detailed information through oral and written communications
• Welcome personality as you will be greeting customers as they walk in

• Open and close and maintain credit union accounts and Individual Retirement Accounts.
• Assist members with a variety of Credit Union services and products, including legal accounts.
• Answer member inquiries via phone, email, and other online services; process wire transfers, stop payments, travel notices, address changes, check orders, etc.
• Provide administrative and clerical support in a professional and efficient manner and communicate effectively with related parties via telephone in the absence of the Loan Officer.
• Establish and maintain a filing system pertinent to supporting the department, preparing and sending out loan packages as requested.
• Generate interest rate sheets in the computer system and update as needed, retrieving appropriate paperwork and information within the agency as directed.

Virtual interview with me (Reya), virtual interview with Account Manager (Jesse), phone screen with Manager, and one final round onsite interview with Hiring Manager.

Permanent position based out of Brighton, MI.

The pay range for this position is $37,440.00 - $47,840.00/yr.

Fully onsite position in Brighton, MI.

This position is anticipated to close on Jun 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.