Commercial Lines Account Manager- Small Business

Small Business Commercial Account Manager

As a Small Business Commercial Account Manager, you will manage an assigned book of business, retain clients through quality customer service, and maintain accurate client information in our systems. You will work in a collaborative team environment and mentor Associate Account Managers and Team Assistants as needed.

• Manage a book of business generally in excess of $550k in revenue, depending on the complexity or number of accounts.
• Provide quality customer service to existing accounts with a goal of 93% retention or more.
• Collaborate within a team that includes Producers, Senior Account Managers, and Associate Account Managers.
• Mentor, support, and train Associate Account Managers and Team Assistants as necessary.
• Ensure accurate maintenance of client information in EPIC.
• Accountable for administrative tasks.
• Complete special projects and any other duties as assigned.

• Determination – unsatisfied until we are the best.
• Ownership – responsible to each other, our clients, and our goals.
• Teamwork – together we attain greater success.
• Sincerity – giving and receiving direct and caring communication.

• High school diploma or equivalent.
• 3‑5+ years in a Commercial Lines role on the agency side.
• Experience working in the middle market with accounts averaging $15k in revenue and above.
• Intermediate Excel skills.
• Strong communication skills.
• P&C license.
• Willingness to travel on occasion.
• 2‑5 years of relevant experience.

• Medical, Dental, and Vision (PPO, HMO, and HSA)
• Comprehensive Wellness Program
• 401(k) Retirement Plan
• Life and Disability Plans
• Vacation, Holiday, Sick, and Personal Time Off
• Pet Insurance
• Bonus Program
• Comprehensive Onboarding Program
• Continuing Education
• Flexible Work Arrangements
• Employee Engagement Events
• Dress for Your Day Dress‑Code
• Hybrid Work Schedule
• Service Awards

HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.