Customer Service Attendant

Position Overview

Assist patients, visitors and staff entering the hospital by way finding and/or wheelchair assistance. Full‑time, 40‑hour position. Shift(s):
Evening and day available. Department:
Security Services.

Location:

Ann Arbor. Minimum hourly rate $15.93.

Note:

This is a fully on‑site role.

• Competitive compensation with daily pay.
• No waiting periods; benefits effective day one.
• Full benefits package: medical, dental, vision, PTO, life insurance, short‑ and long‑term disability.
• Retirement savings plan with employer match and contributions.
• Colleague referral program.
• Unlimited career growth opportunities within one of the largest Catholic healthcare organizations.
• Tuition reimbursement.

• Greet patients and visitors, make eye contact and smile using standard customer‑service scripting. Direct them to appropriate areas and provide way‑finding assistance.
• Access patient location information on the computer and escort patients when needed.
• Offer assistance for parking validation, deliveries, and general inquiries about hospital services.
• Call for taxi or shuttle service for patients/families when required.
• Assist visitors/families during emergencies including fire, natural disasters, and patient/family situations.
• Oversee immediate environment and report suspicious activity or individuals to security.
• Maintain supplies and sign radio in/out daily; take responsibility for loss or damage of radio equipment.
• Keep up‑to‑date with departmental and hospital information and updates.
• Document changes to work schedule using When‑to‑Work and proper recording in the exception log.
• Operate visitation management system after hours.
• Use Health Quest to obtain patient room information for visitors.
• Contact Engineering, Grounds, and Environmental Services as needed.
• Coordinate with other departments to provide a safe, comfortable environment for patients, families, and visitors.

High school diploma or GED equivalent.

• Computer/typing skills required to navigate Health Quest and the visitor management system.
• Interpersonal skills for effective communication with diverse callers, patients, visitors, and staff, including sensitive and confidential situations.
• Sensitivity and responsiveness to ethnic, cultural, medical, emotional, and mental health differences.
• Ability to respond to stressful situations while maintaining emotional intelligence.

Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.