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Dispatcher, Customer Service​/HelpDesk

Job in Brighton, Livingston County, Michigan, 48116, USA
Listing for: Any Hour Group
Full Time position
Listed on 2026-06-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR
Job Description & How to Apply Below

Job Details

Job Location:

AAA Service Network - BRIGHTON, MI 48116

Position Type:
Full Time Travel Percentage:
None

AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 1976. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.

Responsibilities As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians.

Your responsibilities will include:
  • Scheduling appointments
  • Assigning technicians to jobs based on location and expertise
  • Ensuring timely responses to customer requests
  • Communicating directly with customers and service personnel, providing updates and addressing any issues that arise during service visits
  • Maintaining records of service calls, tracking job progress, and optimizing routes to enhance efficiency
Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

Benefits We offer:
  • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
  • 401(k) retirement with company match
  • Weekly pay with incentives and bonuses
  • Company events & parties for individuals & families
  • Holiday pay, vacation pay, & paid time off
  • Paid training
  • And so much more...

There is room to grow for the right candidate. This is a career, not a job!

Qualifications

Job Requirements:
  • Pre-employment Background Check
  • Pre-employment drug screen
  • Experience preferred in scheduling and dispatch software (Service Titan preferred)
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