More jobs:
Customer Support & Adoption Specialist
Job in
Brighton, Livingston County, Michigan, 48116, USA
Listed on 2026-08-27
Listing for:
Steelhead Technologies
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Steelhead Technologies in Michigan is seeking a Customer Support Specialist to provide frontline technical support for our cloud ERP platform used by job shops. This full-time, in-person role is based in Calumet or Brighton, with contact via email, phone, text, Zoom, and occasional in-person visits.
You will build trust with customers, drive feature adoption, identify issues early, and collaborate with engineering, sales, and outcomes teams to resolve problems and improve the product experience.
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