Customer Service Assistant

Employment Type:

Full time

Shift: Day Shift

Description:

Customer Service Assistant

Reception Services

Trinity Health Livingston

• Competitive compensation,
  DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Maintain a safe and secure environment while projecting a professional image when greeting patients,visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients,families and visitors by performing guest relation functions that ensure the highest standard of service, including help, guidance, direction, response to routine requests for information and on occasion, escort as requested.

Day

Full-time, 40 hours/week

• High School diploma or GED equivalent.

• Computer/typing skills necessarytonavigate
  
  Health Questand the visitor management system.
• Interpersonal skills necessarytoeffectively communicate with diversegroupof internal/external callers, patients,visitors and staff, at times dealing with sensitive and/or confidential situations.

• Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs,perceptions, and communications.
• Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients,staffand visitors.
• Respond appropriately to various levels of stressful situations andmaintainemotional intelligence.

• Respectfully and promptly, make eye contact, andsmilewhengreetingpatients and visitors using standard customer service scripting; direct them to appropriate areas.
  
  Know how to access patient location information onthecomputer.
  
  Escort patients when needed or requested.
• Offerassistanceforwayfinding, parking validation, deliveries and other requested information including informationregardinghospital services for patients, familymembersand visitors.
• Call for taxi or shuttle service for patients/families when needed.
• Assist visitors/families during emergencies which may include fire, naturaldisastersand patient/family situations.
• Oversee the immediate environment and report any suspicious activity or individuals to Security.
• Keep area stocked with supplies as needed.
• Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.
• Responsible for keeping up with all department and hospital information and updates.
• Responsible for utilizing
  
  When-to-Work to document changes to your workscheduleincluding proper recording in the exception log.
• Responsible for after-hours operation of the visitation management system.
• Access Health Questto obtain patient room information for visitors

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.