CSR - Customer Service Representative

Full Time Brighton, MI Posted on 7/24/2025

Job Description:

Growing company is seeking a dedicated, experienced Inside Sales Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre‑sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies.

Durable Medical Equipment experience is a plus.

• Engage with customers and guide customers to the DME products that best meet their needs
• Initial point of contact for pre‑sales customer inquiries
• Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Coordinates all patient information, processes paperwork
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Processes paperwork-confirms tickets, inputs new patient set‑ups, and assembles charts
• Verifies Medicare, Medicaid, and private insurance coverage information
• Provides service for all retail/walk‑in equipment requests

• Employment is contingent upon a drug screening test and background investigation
• Experience with durable medical equipment
• Knowledge of Medical terminology
• Knowledge of medical billing practices
• Knowledge of billing reimbursement
• Knowledge of insurance policies and requirements
• Being able to multitask in a fast‑paced environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

• Day shift
• Evening shift
• Morning shift

• Brighton, MI 48116 (Preferred)

• Brighton, MI 48116:
  Relocate before starting work (Preferred)