Patient Access Coordinator

Description

Evening Shift Monday-Friday 1pm-9:30pm with additional on-call requirement every other weekend.

Full time

Evening Shift

Evening Shift Monday-Friday 1pm-9:30pm with additional on-call requirement every other weekend.

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team.

Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:
Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

Process Focus:
Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution.

Communication:
Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment:
Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth.

Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance &

/ or guidance when needed.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity &

Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure

adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access

areas & activities including but not limited to, registration, scheduling, financial clearance & emergency

department.

Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration

Representatives to expedite customer service, patient safety & patient throughput.

Assists in the development of policies & procedures for patient information, way finding, office management,

patient registration, financial screening, point of service collections, patient check-in processes & patient

placement.

Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of

colleagues & makes recommendations to management regarding performance evaluations.

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity
• Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Direct Healthcare Services / Indirect Healthcare / Support Services:
Exposure to conditions…