HR Generalist

Overview

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Position Summary: The Human Resources Generalist provides day-to-day support to leaders and employees within the senior housing and healthcare industry. This role serves as a trusted resource on company policies, procedures, and employment practices, with a strong focus on employee relations, compliance, and operational HR support. The Human Resources Generalist independently manages routine HR matters and conducts low-level investigations with minimal oversight, escalating more complex issues as appropriate.

This position requires sound judgment, discretion, empathy, and the ability to operate effectively in an Employee First and people-focused environment.

Accountabilities and

Job Duties:

• Serves as a first point of contact for leaders and employees regarding HR policies, procedures, and employment-related questions.
• Provides guidance and coaching to leaders on performance management, corrective action, documentation, and compliance with leave of absence and accommodation requirements (including ADA).
• Provides guidance to leaders on day-to-day employee relations issues, including attendance, performance concerns, and policy interpretation.
• Supports in disciplinary actions up to and including terminations, in alignment with company policy and employment laws.

• Conducts low-level employee relations investigations independently, including gathering facts, interviewing parties, documenting findings, and recommending outcomes.
• Ensures investigations are handled consistently, confidentially, and in compliance with company standards and applicable laws.
• Escalates complex or sensitive matters to HR leadership as appropriate.

• Triages and responds to a high volume of employee and leadership inquiries using the company’s Salesforce case management system, ensuring timely, accurate, and consistent resolution.
• Administers and supports human resource policies and procedures across assigned communities or departments.
• Assists with onboarding activities, ensuring a smooth and compliant new-hire experience.
• Maintains accurate and confidential employee records and HR data related to compensation, benefits, training, recruitment, and employee status changes.
• Prepares internal employee communications with appropriate oversight.
• Supports HR Business Partners and HR leadership with projects, audits, and initiatives as needed.

• Demonstrates a strong understanding of our 1440 company culture and Common Beliefs.
• Models professionalism, empathy, and servant leadership in all interactions.
• Supports initiatives that enhance employee engagement, retention, and workplace culture.

• Empathy: Demonstrates genuine care and respect for employees and leaders in a people-focused environment.
• Judgment & Discretion: Handles sensitive matters with professionalism and confidentiality.
• Prioritization & Multitasking: Effectively manages multiple priorities, projects, and deadlines in a fast-paced environment while maintaining accuracy, responsiveness, and attention to detail.
• Communication: Strong verbal, written, and listening skills; able to explain policies clearly and professionally.
• Learning Agility: Demonstrates a willingness to learn and adapt.
• Accountability: Sets high standards for personal performance and follows through on commitments.
• Confidentiality: Maintains strict confidentiality of employee and company information at all times.

While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 20 pounds.

The noise level in the work environment is moderate. Occasional travel may be required.