IT Support Sr Specialist

At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world’s leading automotive, heavy‑duty, and powersports OEMs. As a certified minority‑owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success. With a global network, high‑touch service, and a relentless commitment to quality, Kem Krest is the go‑to partner for companies seeking to streamline operations, reduce costs, and accelerate growth.

Join us and be part of a team that’s passionate about making supply chains smarter and partnerships stronger.

Are you a seasoned IT professional with a passion for solving complex problems and optimizing systems? Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ownership and make a meaningful impact, this role is for you.

• Advanced Technical Support:
  Resolve complex IT incidents, conduct root cause analysis, and mentor junior team members.
• System & Network Administration:
  Independently manage desktop systems, user accounts, updates, and patches.
• Cybersecurity & Compliance:
  Enforce security policies and escalate issues as needed.
• Performance Optimization:
  Monitor system performance, generate benchmarks, and troubleshoot bottlenecks.
• Vendor & Asset Management:
  Coordinate with third‑party providers and maintain hardware/software inventories.
• Project
  
  Collaboration:
  
  Support IT projects, contribute to lessons learned, and apply insights to future initiatives.
• Innovation & Continuous Improvement:
  Research new technologies, experiment in sandbox environments, and propose enhancements.

• Experience:
  
  3+ years in IT support or system administration.
• Education:
  
  High School Diploma with on‑the‑job training or equivalent experience.
• Skills:
  
  Strong knowledge of Microsoft 365, ticketing systems, desktop OS, and infrastructure management.
• Mindset:
  Analytical, proactive, and collaborative with a drive for continuous improvement.

• Competitive Salary
• Annual Bonus Program
• Immediate Health Benefits
• Free On‑site Clinics & Prescriptions
• 401(k) Match
• Tuition Reimbursement
• Generous PTO & Holiday
• Parental Leave
• Supplier Discounts