Jr. System Administrator

In this role, you will support the day-to-day operations of the organization’s IT infrastructure and helpdesk functions. Responsibilities include Tier 1/2 helpdesk support, system and user provisioning/deprovisioning, Windows and Azure-based systems administration, routine maintenance and patching, vulnerability management, and participation in IT projects. The role works under the direction of the Manager, Infrastructure and Systems Security and collaborates across the organization to ensure stable, secure, and reliable IT services.

This is a full-time hybrid position based in Michigan.

Are you looking for your next opportunity? At Life Secure, we are committed to delivering a range of innovative and accessible insurance solutions to protect our clients and their families from unexpected medical claims. Our business is built on relationships, and we are looking to add to our team.

We are seeking individuals that are looking to drive individual and company success, are passionate about working as a team and committed to building long-term, meaningful relationships. We are seeking a highly motivated Jr. System Administrator to join our team.

In this role, you will support the day-to-day operations of the organization’s IT infrastructure and helpdesk functions. Responsibilities include Tier 1/2 helpdesk support, system and user provisioning/deprovisioning, Windows and Azure-based systems administration, routine maintenance and patching, vulnerability management, and participation in IT projects. The role works under the direction of the Manager, Infrastructure and Systems Security and collaborates across the organization to ensure stable, secure, and reliable IT services.

• Monitor and manage the service desk ticket queue, ensuring timely triage, resolution, and communication with users to meet department SLAs
• Provide consistent follow-up with users to confirm incidents and requests have been fully resolved
• System outage identification and escalations
• Hardware break fix and software troubleshooting
• Deployment of computer systems, upgrades, software installations and software standardization
• Design, analyze, maintain, and implement Life Secure’s systems with a cost-effective approach
• Coordinate system configurations that meet the needs of all Life Secure’s team members
• Monitor system backups, storage, and other critical systems daily
• Create, test, maintain, and document procedures for the maintenance or deployment of technology
• Continually work to identify opportunities for automation of manual tasks
• Perform system firmware updates, patching, and other duties as assigned
• Support vulnerability management activities including scanning, tracking, and coordinating remediation of identified vulnerabilities across endpoints and servers
• Administer and support Microsoft Azure services including Azure Virtual Desktop, Entra  (Active Directory), and Microsoft Intune for device and identity management
• Manage user provisioning and deprovisioning across IT systems including Active Directory, Microsoft 365, and line‑of‑business applications
• Participate in IT projects, contributing to planning, testing, and implementation activities under the guidance of senior team members
• Ability to work independently, prioritize workloads in a dynamic environment, and communicate shifting priorities and work status in a timely and professional manner.

Associate Degree in Information Systems, Computer Science, Information Technology, or related field preferred 3+ years of general help desk and systems administration support experience is required

• Strong relationship building, networking, and written and verbal communication skills
• Ability to adapt, plan, and communicate quickly and effectively in a complex and highly regulated environment
• Ability to manage projects within deadlines
• Ability to apply sound judgment and tact in the resolution of problems
• Excellent problem solving and troubleshooting abilities
• Proficient with maintaining and troubleshooting Microsoft Windows 11, Microsoft 365, Microsoft Azure, Microsoft…