Rental Shop Coordinator- Wagner Rents

Position Overview

The Rental Shop Coordinator is responsible for overseeing and organizing all aspects of the branch maintenance operations, including supervising and training mechanics and yard personnel in a manner that reflects the company’s vision of working as “One Professional Team.” This position is also responsible for ensuring required paperwork is accurate and completed on a timely basis.

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance Life and AD&D Insurance Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans.

$30.00 - $34.04 per hour. Pay is dependent upon education and experience.

• Utilizes strong computer skills by assisting with the processing of work orders, purchase orders, and other relevant paperwork
• Ensures completion of all relevant paperwork in a timely manner. This includes but is not limited to:
  Safety Damage Sheets, Purchase Orders, Incident Reports, warranty work orders, and customer invoicing
• Creates and closes in a timely manner, all PO’s, ensuring accuracy, correct pricing, and detailed comments for future reference
• Manages available reports to boost productivity
• Reviews profit and loss statements to help manage repair expenses and maximize profitability
• Ensures a safe work environment by modeling and requiring that safety policies are always followed
• Prioritizes maintenance productivity by internal/external customer promise (reservation) date, mechanic’s skill level, and profitability to the company
• Efficiently coordinates urgent rental equipment requests
• Coordinates the availability of rental equipment with counter representatives as needed
• Coordinates the availability of sales equipment with the sales coordinator through established procedures
• Seeks 6 Sigma efficiency improvements
• Ensures compliance with the various regulatory agencies, such as ANSI, OSHA, and DOT
• Communicates the status of customer repairs in professional and courteous manner
• Negotiates invoicing disputes with customers being mindful of their satisfaction while maximizing profitability
• Communicates as needed with rental and equipment sales representatives to ensure customer satisfaction is achieved.
• Trains assigned personnel according to the mechanic’s skill level and the needs of the company
• Ensures company standards of quality are achieved
• Coordinates the timely preparation of all new equipment deliveries from the manufacturer
• Seeks assistance as needed from the Branch Manager
• Other duties as assigned by manager

• Indirect supervision of Level 1, 2, 3, and Field Service Mechanics
• Provides positive leadership, a professional image, and solid work ethics and values at all times to establish a behavior model for subordinates
• Cultivates a 5S culture and inspire 1% positive change
• Develops an effective work schedule that meets the daily and after‑hour productivity challenges of the branch
• Discusses objectives for strategic goals and develops an achievable action plan for success
• Monitors and documents the performance of direct reports and conducts meaningful, honest performance reviews

• High School Diploma or GED
• 5 years in the mechanical repair field with lead person or shop foreman experience
• 3+ years customer service experience
• 3+ years supervisory/management experience

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 70 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Intermediate leadership skills
• Basic knowledge of Microsoft Word and Excel
• Basic…