Card Services Manager

Description We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight.

Responsibilities:

- Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio.

- Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards.

- Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations.

- Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly.

- Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members.

- Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs.

- Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs.

- Foster a team environment centered on accountability, communication, collaboration, and member-focused service. Requirements - Bachelor's degree in business or a related discipline, or equivalent relevant experience.

- At least 5 years of experience in financial services.

- A minimum of 3 years of people leadership or team management experience.

- Demonstrated knowledge of both debit card and credit card operations.

- Strong leadership skills with the ability to coach employees, foster teamwork, and communicate effectively across functions.

- Analytical mindset with the ability to assess issues, make sound operational decisions, and recommend practical improvements.

- Ability to manage multiple priorities and perform effectively in a fast-paced environment.

- Experience building productive working relationships with clients, colleagues, and external partners.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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