Volunteer & Recreation Services Supervisor

GENERAL STATEMENT OF DUTIES

Under the supervision of the Executive Services Administrator, this position performs a variety of professional, technical and managerial duties related to volunteer services and recreational programs organized by the Metroparks. This position will work directly with park staff to understand the need for volunteers within the park system and then develop and execute plans for volunteer recruitment, management and reporting. This position will work directly with park staff and strategic partners to collaboratively plan, develop and implement assigned recreation programs, special recreation events and activities to meet the goals of the Metroparks.

This position will establish and maintain relationships with partners and organizations for the execution of recreation programming for the Metroparks.

This position works under the general direction of the Executive Services Administrator. Position works independently and must exercise judgment and professional discretion in completion of duties. Position will keep an open line of communication with supervisor with regular reports and updates on ongoing projects.

In collaboration with department heads, interpretive supervisors, Park Managers and Superintendents, helps coordinate and supervise all volunteers. This position may supervise part‑time and seasonal employees as assigned.

The list below is intended to describe the general nature of duties only. Employee shall perform other duties as assigned.

• Work collaboratively as part of the Executive Office team and with other departments.
• Assist in improving community‑wide engagement with diverse populations.
• Prioritize multiple projects and manage competing schedules to ensure deadlines are met and projects stay on task.
• Participate as a member of various Metroparks employee committees to help lead strategic and data‑supported recreational programming and volunteer initiatives within the organization.
• Creates high‑quality programming and partnerships to meet organizational goals and break down barriers and hurdles.
• Deliver oral and visual presentations to groups and individuals related to facilities and programs. Represent the Metroparks in a professional manner and communicate organizational goals and values while doing so. Collaborates with various departments on writing and proofing reports, articles and content for e‑newsletters, social media, website/blog content and board meetings.
• Utilize the Metroparks registration platform, Rec Trac, to write, proof, enter and publish details of recreational and volunteer programs. Use the system to set up registrations, pull reports and assist marketing team in annual programming related entry tasks.
• Identify and report problems to supervisors and contribute to resolving them.
• May supervise volunteers, seasonal and part‑time employees as assigned.

• Coordinate with Metroparks staff across multiple departments to understand volunteer needs for various projects and events and then recruit and fill those needs.
• Works with staff in multiple departments and multiple levels of the organization to coordinate scout and other group volunteer projects taking place in parks.
• Manages volunteer applications and waivers to ensure compliance with Metroparks volunteer requirements.
• Manages incoming public and group volunteer requests and inquiries; pairing them with appropriate park staff and ensuring their inquiry is effectively answered and addressed whenever possible.
• Works with Chief of Marketing and Communications to develop marketing tools and strategies for recognizing and increasing ongoing volunteer recruitment.
• Works with Chief of Marketing and Communications and staff to write regular articles and content for e‑newsletters, social media, website/blog content and board reports.
• Cultivates and manages database of individual, corporate, university, school, and organization group volunteer contacts for volunteer recruitment.
• Continually updates and manages volunteer opportunity listings on volunteer listing websites, forums, etc.
• Responsible for the transparency and maintenance…