Registered Nurse

Provides professional nursing care for patients following established standards and practices, including triage by telephone and during visits, care needs between office visits, and ensuring timely access to appropriate services. This role reduces care fragmentation, promotes optimal health outcomes and patient safety, and demonstrates professional clinical leadership within the scope of the RN role.

• Efficiently triage patient needs via telephone and visits to ensure appropriate timely access, reducing avoidable ED visits and readmissions according to IHA's Policies and Protocols.
• Conduct post‑discharge calls for patients experiencing a transition of care for identified populations.
• Document clinical findings clearly, concisely, and timely according to IHA Policy.
• Utilize critical‑thinking skills within licensure scope to assess patient needs and involve providers as appropriate.
• Enter orders (medication, laboratory, radiology, referrals) according to provider direction and professional guidelines.
• Follow clinical and nursing protocols as applicable.
• Schedule patient appointments as applicable.
• Encourage patient portal usage and provide support.
• Provide scope‑appropriate nursing education during all patient interactions.
• Consult with providers and extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers to ensure quality patient care.
• Support physicians and advanced practice providers with indirect work (test results/orders management).
• Assess patients for gaps in care for preventative and disease‑management needs.
• Ensure patient medication list is accurate, complete medication reconciliation, and process refill requests per protocol.
• Work with the entire care team to co‑manage indirect patient work according to Standard Work Instructions.
• Collaborate with insurance, DME, home care and other care partners to meet patient needs.
• Review patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
• Assist patients with resources for any social influences of health needs.
• Participate in process improvement projects within the office/department.
• Serve as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed.
• Perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
• Support other offices, attend required meetings and training, and participate in committees as requested.
• Attend weekly patient care meetings and daily huddles as applicable.
• Assume additional duties as required.

• Create a positive, professional, service‑oriented work environment for staff, patients, and family members by supporting the mission and values of Trinity Health Medical Group.
• Work effectively as a member of the clinical care team.
• Assume responsibility for performance of job duties in the safest possible manner, ensure personal safety and that of coworkers, and report preventable hazards and unsafe practices immediately to management.
• Successfully complete all relevant organizational training and adhere to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintain knowledge of and comply with Trinity Health Medical Group standards, policies and procedures.
• Maintain general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
• Maintain strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Serve as a role model and demonstrate willingness to take on new responsibilities, embrace new ideas and respect cultural differences.
• Use resources efficiently.
• Maintain ongoing professional development, licensure, certification and continuing education credentials.

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• 1‑2 years of clinical experience in a medical or…