Retail Store Tailor

RETAIL STORE TAILOR—ALTERATIONS

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. The Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction, while contributing to a positive and professional work environment.

• Efficiently perform standard alterations—including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments—in alignment with company guidelines.
• Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest, meal periods, and time for non-tailoring tasks as needed.
• Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.
• Press garments to achieve a clean, crisp finish.
• Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well-maintained.
• Demonstrate proficiency with all tailor shop equipment.
• Ensure completed work is accurately tagged, organized, and ready for customer pickup.
• Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.

• Support front‑of‑house activities as needed, such as cleaning, restocking merchandise, or assisting customers.
• Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit.
• Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
• Adapt to changing workload priorities and scheduling needs as directed by management.

• Share specialized tailoring knowledge and techniques with fellow tailors to ensure consistent quality and ongoing skill development.
• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing techniques.
• Seek and respond to constructive feedback from the management team and communicate concerns or requests promptly.
• Report any incidents, accidents, or safety hazards to the manager on duty and/or the Regional Manager.
• Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
• Uphold standards of professional appearance and personal care.

• Operate small tools and equipment—including needles, scissors, sewing machines, and presses—with precision.
• Understand, follow, and execute detailed instructions.
• Sit and stand for extended periods of time.
• Maintain strong attention to detail to ensure all garments meet quality standards.
• Manage time to complete each alteration efficiently within designated time frames.
• Communicate clearly and professionally.
• Read, count, and write to complete required documentation accurately.
• Bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
• Work at least 40 hours per week when needed, including any hours the store is open.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.