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Call Center Representative
Job in
Brighton, Monroe County, New York, USA
Listed on 2026-07-21
Listing for:
University of Rochester
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
University of Rochester - - Responsibilities:
Answer a high volume of inbound inquiries by phone, email, and other electronic interfaces;
Schedule patient appointments and respond to patient/physician inquiries, handle billing inquiries and complaints;
Navigate and document using Electronic Medical Record and other systems;
Assess urgency and determine appropriate action or referral source;
Initiate outbound communications to manage recalls, event cancellations, and updates
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