Program Support Assistant Job Bristol area,Connecticut USA,Administrative/Clerical

Description SUMMARY

Provides an array of general office tasks and administrative support. Aids in maintaining daily company and office-wide operations and functions. Performs all duties in a manner that fosters the achievement of the organization’s mission to identify choices and provide services to help people of all ages, abilities and incomes to live at home.

KEY RESPONSIBILITIES

Maintains active and inactive client records, including scanning, uploading, filing, splitting and/or archiving electronic and paper records.

Utilizes Ascend to maintain daily contact with the State of Connecticut through memos and additional communications, ensuring timely processing and data entry of state paperwork.

Prepares, maintains and updates assessment packets, forms and communications as required by the State of Connecticut.

Performs general office functions which may include sorting and distributing office mail, faxing, photocopying and scanning documentation to ensure smooth day to day office operations.

Processes monthly and quarterly reports generated by the State of Connecticut and Connecticut Community Care case management portal (CONNEXUS).

Provides intermittent telephone coverage, triages calls and forwards to the appropriate party as needed.

May distribute backup computers and charging equipment as needed by regional office staff.

May arrange for outside translation services for Care Managers and consumers.

Performs other related duties as assigned.

COMPETENCIES

Approachability:
Allows adequate time for interactions; creates a supportive communication environment.
Diversity:
Fosters an environment of belonging and inclusion. Values cultural, ethnic, racial and gender diversity. Committed to equity.
Ethics & Integrity:
Makes decisions and conducts self-consistent with organization principles.
Organizing:
Puts issues, work tasks, paperwork, etc., in a logical fashion.
Personal Accountability:
Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame.
Time Management:
Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.
Work Relationships:
Builds productive relationships in the workplace to achieve goals.

Requirements QUALIFICATIONS Education

High School Diploma or GED required.

Experience

Minimum of two years of experience in an office environment performing similar tasks.
Excellent written and verbal communication skills.
Strong organizational skills with an emphasis on attention to detail.
Familiarity with general office procedures and equipment (filing, scanning, faxing).
Data entry experience required.
Experience with Microsoft Office required.
Proficiency with Microsoft Excel a plus.
Ability to be flexible and shift priorities as needed.
Ability to multitask in a fast-paced environment.
Understands the need for discretion and maintaining confidentiality.

Other

CCCI Job Code: 6185

Physical Requirements

Physical Activity Approximate Percentage of Time Spent in this Activity

Bending 10%

Climbing (e.g. stairs) 10%

Keyboarding 75%

Kneeling 10%

Lifting (indicate maximum weight to be lifted) 50lbs.

Reaching 15%

Sitting 75%

Standing 20%

Using Telephone 60%

Walking 15%

Work Environment

Work is performed primarily in an office environment. Contact with staff from other departments likely. No exposure to loud noise or noxious odors.

The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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