Patient Service Representative; Part Time

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Bristol, Bristol, CT, US

$20.00

The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks‑in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations.

A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer‑focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment.

Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail.

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieving messages, distributing voice mail messages and faxes to appropriate staff.
• Check‑in desk duties:
  Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC’s, obtaining patients signature on lab slips; label specimens as required; instruct patient to provide U/A (and supervise when required); reading temperature of U/A’s, accepting U/A’s, placing patients in medicating queue (pressing F12), preparing U/A’s for transport to Lab; processing instant U/A’s and entering results in patients’ medical record;
  
  providing missing information on ADL lab slip and returning to lab for processing; re‑stocking supplies in preparation for the next day, closing check‑in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly.
• Administrative/Billing duties:
  Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff
  meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed.
• Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor.
• Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room.

• Work Life Balance
  - Flexibility:
  Great work life balance with clinics closed on Sundays. No current on‑call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more.
• Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan.
• Voluntary Vision Insurance.
• Life Insurance and AD&D – 100% paid by Root Center for Advanced Recovery.
• Short-Term Disability – 100% paid by Root Center…