Senior Business Project Advisor, Enterprise CX

Job Description:

• Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-ready, credible, and clear.
• Translate complex data, signals, risks, and progress into a unified CX storyline with clear implications, recommendations, and focus areas for senior leaders.
• Orchestrate and validate enterprise contributions, resolving gaps, inconsistencies, and ambiguity to deliver a single, cohesive view of customer experience.
• Assess the strength and completeness of CX narratives, proactively identifying risks, unanswered questions, or misalignment and driving resolution with partners.
• Produce high-stakes executive materials, including Board and ELT updates, enterprise CX scorecards, and external talking points (such as earnings communications).
• Apply sound judgment to independently resolve conflicting or incomplete inputs in a high-visibility governance environment.
• Maintain the integrity, coherence, and readiness of governance-grade materials through multilayered SLT and ELT review cycles.
• Serve as a trusted strategic advisor, connecting CX insights to enterprise strategy and helping leaders determine where attention, escalation, or action is needed.
• Partner with CX Activation leaders, Change Management, Data and Analytics, and Communications teams to ensure narratives are accurate, insightful, and actionable.

• Minimum 8 years of professional experience in strategy, analytics, consulting, governance, Communications or a related discipline.
• Demonstrated experience working in executive- or Board-facing environments with high standards for accuracy, clarity, and judgment.
• Proven ability to synthesize complex information into concise, executive-ready narratives and materials.
• Strong judgment and comfort operating independently in ambiguous, high-stakes situations.
• Excellent stakeholder management skills with confidence and presence when engaging senior leaders.
• Bachelor’s degree in business, communications, or a related field (preferred).
• Experience supporting enterprise reporting, customer experience, strategy, or transformation initiatives (preferred).
• Familiarity with governance processes, executive review cycles, or Board-level reporting (preferred).

• health-related benefits including medical, vision, dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence