Lake Compounce - House Supervisor; Phantom Fall Fest

Position: Lake Compounce - House Supervisor (Phantom Fall Fest)
## Lake Compounce - House Supervisor (Phantom Fall Fest)
Apply locations:
Lake Compounce, 822 Lake Ave, Bristol, CT 06010, United States of America posted on:
Posted Todayjob requisition :
JR106659

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
* Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The House Supervisor assists with ensuring that all costumed events are successfully executed to deliver outstanding guest satisfaction. This position focuses on leading and directing team members to provide scary and realistic character performances that meet the set standards and intent of the event. Duties of this position include, but are not limited to, managing a team of actors, supervising, monitoring, and assisting with various park attractions, as needed.
** We are currently looking for a:
** Lake Compounce - House Supervisor (Phantom Fall Fest)
** Roles & Responsibilities:
** The House Supervisor assists with ensuring that all costumed events are successfully executed to deliver outstanding guest satisfaction. This position focuses on leading and directing team members to provide scary and realistic character performances that meet the set standards and intent of the event. Duties of this position include, but are not limited to, managing a team of actors, supervising, monitoring, and assisting with various park attractions, as needed.
** Roles & Responsibilities:
**** Supervisory Duties:
*** Supervise the daily operations of the Scare Actor team and any other assigned departments
* Lead by example, attitude, and as a representation of Lake Compounce’s core values
* Act as an approachable mentor and coach to all assigned team members
* Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
* Become knowledgeable of performing the essential duties of all performance-related positions and backfill these positions when needed
* Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
* Ensure that all required meal and other breaks are being given in accordance with Connecticut law
* Comply with all federal and state labor laws (e.g. Child Labor laws)
* Assist with team scheduling and timekeeping activities
** Departmental Duties:
*** Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner!
* Monitor team members during performance time to ensure that their costumes and make-up is suitable for the event
* Train a team of scare actors in acting techniques that will bring realism and excitement to the event’s theme
* Demonstrate control, restraint, and awareness to minimize the escalation of situations in which a guest may get overly scared
* Maintain a safe environment by keeping at least an arm’s distance between self and the guests, keeping escape routes clean, and following any other safety standards
* Continuously monitor the event to identify any potential threats or hazards escalate any issues to the proper park authorities in a timely manner
* All other duties assigned by leadership
** Language:
** Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.
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* Education and Experience:

*** No education required just a passion for scaring!
* 1+ year…