Medical Receptionist at UnitedHealth Group Bristol, CT

Medical Receptionist – United Health Group, Bristol, CT

Opportunities with Pro Health Physicians, part of the Optum family of businesses. When you work at Pro Health Physicians, your contributions directly sustain the health and well‑being of our community. Join a leading community‑based medical group and experience the commitment to exceptional care and service that defines Pro Health Physicians.

The role is full‑time (40 hours per week) Monday‑Friday between 7:00am and 7:00pm, with occasional Saturday shifts (8:30am–1:00pm) or floating to local practices for coverage. The Medical Receptionist will serve as the first point of contact, ensuring efficient patient flow and office operations.

• Schedule and triage appointment requests for urgency according to approved protocols consistent with Pro Health’s Appointment and Scheduling Guidelines; consult a medical assistant or licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct the check‑in process.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to Pro Health cash control procedures.
• Maintain knowledge of current OSHA and Pro Health policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

• High School Diploma/GED (or higher).
• 1+ years of receptionist, admin support, customer service, or healthcare‑related experience.
• Intermediate proficiency in Microsoft Office.
• Ability to travel 10% of the time within 30 miles of territory assigned.
• Access to reliable transportation and a valid U.S. driver’s license.

• 6+ months of experience as a receptionist in a healthcare setting.
• 6+ months of experience working with an electronic health record.

Pay ranges from $16.00 to $27.69 per hour, based on local labor markets, education, work experience, certifications and other factors. In addition to the base salary, we offer a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contributions (all benefits are subject to eligibility requirements).

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.