Lake Compounce Campground - Seasonal Campground Senior Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Campground Senior Supervisor assists in supervising the front desk operations and Guest Experience staff as well as the Housekeeping team. This position enforces policies and procedures and establishes a positive work environment. This position may serve as the Manager on Duty in the absence of the Campground Manager.

We are currently looking for a:

Lake Compounce Campground - Seasonal Campground Senior Supervisor

Roles & Responsibilities :

The Campground Senior Supervisor assists in supervising the front desk operations and Guest Experience staff as well as the Housekeeping team. This position enforces policies and procedures and establishes a positive work environment. This position may serve as the Manager on Duty in the absence of the Campground Manager.

Roles & Responsibilities :

Supervisory Duties:

Supervise the daily operations of the guest experience/front desk team, the Housekeeping team, and any other assigned departments

Lead by example, attitude, and as a representation of Lake Compounce’s core values

Act as an approachable mentor and coach to all assigned hosts

Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests

Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed

Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with Connecticut law Assist with team scheduling and timekeeping activities

Departmental Duties:

Greet and interact with guests in a warm, friendly, fun, and professional manner

Maintain a neat, clean, and professional appearance

Ensure that all guest experience hosts are consistently following all policies and procedures outlined for the front desk Assist in maintaining brand quality standards by investigating complaints and initiating corrective action

Ensure a smooth check-in and check-out process for guests

Accurately process guest payments while maintaining PCI compliance

Operate internal communication devices (e.g. PBX switchboard ) in an efficient and professional manner while answering and transferring calls

Quickly and expertly respond to guest issues with resolutions that may require “thinking outside the box”Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved

Perform administrative tasks such as answering the phones, scanning, copying, typing and printing

Maintain the front desk area to maintain cleanliness and a clutter-free environment

Demonstrate a working knowledge of all services and facilities of the property

Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis

Provide guests with insightful information about other nearby parks and properties

Inform guests of events and activities that may be occurring during their visit

Promptly escalate any maintenance issues or emergencies to the appropriate authorities

All other duties assigned by leadership

Education and Experience:

High school diploma, GED, or equivalent preferred Equivalent work experience will also be considered2+ years of previous…