Lake Compounce Campground - Seasonal Guest Experience Lead - Lodging

Company Overview

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

Bringing Families Closer Together by Creating Memories Worth Repeating®

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Lake Compounce Campground – Seasonal Guest Experience Lead – Lodging

The service‑driven Guest Experience Lead (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.

This role is essential in making a great first impression for our guests!

• Assist with the daily supervision of the guest experience/front desk team and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed
• Participate in new‑hire training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law

• Greet and interact with guests in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check‑in and check‑out guests, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check‑in and check‑out process for guests
• Deliver guest amenities as requested
• Accurately process guest payments while maintaining PCI compliance
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
• Keep the front desk area clean and neat by sanitizing surfaces and office equipment
• Demonstrate a working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide guests with insightful information about other nearby parks and properties
• Inform guests of events and activities that may be occurring during their visit
• Promptly escalate any maintenance issues or emergencies to the appropriate authorities
• All other duties assigned by leadership

• High school diploma, GED, or equivalent preferred; equivalent work experience will also be considered
• 1+ year of previous hospitality or front desk experience required

Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Ability to handle pressure and…