Employee Relations Specialist

• Deliver high quality employee relations solutions to assigned lines of business and/or geographic territories
• Resolve employee and regulatory complaints and participate in investigations
• Coach managers and employees to resolve workplace issues
• Ensure uniform and equitable application of organization policies and procedures
• Consult with leaders, managers, and employees on work-environment issues
• Apply mediation, critical incident management, and organization intervention skills
• Analyze employee relations matters and recommend appropriate employment actions
• Administer performance expectations and corrective action policies under supervision
• Determine when termination is appropriate and oversee the termination process under supervision
• Prepare documentation and enter information into applicable systems
• Interpret and counsel on the employee handbook
• Participate in EEOC, Human Rights, and Wage and Hour complaints, hearings, and regulatory meetings
• Counsel employees on conduct, disputes, financial problems, illness or disability, and performance issues
• Consult on Affiantative Action and EEO policies and practices
• Conduct presentations and training on employee relations, policies, legal issues, and performance management
• Collaborate with HR Centers of Excellence
• Support and analyze the exit interview process
• Respond to personnel policy and procedure inquiries
• Report policy issues to Corporate Employee Relations
• Provide presentations on legal issues and government regulations
• Keep informed on developments in wages and salaries, benefits, recruitment, and equal opportunity
• Complete other related duties as assigned

• Bachelor’s degree in related field (Human Resources, Business Administration, Communications) and 3 or more years’ HR-related experience OR in lieu of degree, 5 years’ relevant progressive work experience
• Working knowledge of technology and software utilized by department
• Familiarity with Word, Excel, Access, PowerPoint and email product
• Previous (internal) investigations experience
• Strong interpersonal skills with the ability to interact and communicate with all levels of management and employees
• Proven experience in a customer service environment
• Ability to defuse irate or emotional callers and demonstrate courtesy, helpfulness, professionalism, empathy, and politeness
• Excellent verbal and written communication skills
• Strong consulting, influencing, and presentation skills
• Extensive knowledge of employment law and regulations
• Demonstrated knowledge of HR practices and principles

Demonstrates expertise in employee relations, including conflict resolution, regulatory compliance, and performance management. Proficient in applying HR practices, employment law, and effective communication strategies to foster a positive work environment.

• Employee Relations Solutions
• Employment Law Knowledge
• Conflict Resolution Skills
• Presentation Skills
• HR Practices and Principles

• Employee Handbook Interpretation
• Performance Management
• Corrective Action Policies
• Investigations Experience
• Mediation Skills
• Critical Incident Management
• Affiantative Action Consulting
• EEOC Complaint Handling
• Documentation Preparation
• Exit Interview Analysis

• Interpersonal Skills
• Communication Skills
• Customer Service Orientation
• Empathy
• Professionalism

• Human Resources
• Employee Relations
• Regulatory Compliance
• Workplace Issues
• Equal Opportunity

• Word
• Excel
• Access
• Power Point
• Email Products