Lake Compounce - Seasonal IT Technical Coordinator

locations:
Lake Compounce, 822 Lake Ave, Bristol, CT 06010, United States of America The IT Technical Coordinator will receive invaluable hands-on experience in a fast-paced IT environment, where they will deliver first-level technical support to end-users, troubleshoot hardware and software issues, and assist in the setup and breakdown of Point-of-Sale systems, manage support tickets, perform routine maintenance tasks like system checks, and collaborate with other park teams to ensure smooth operations.
** Roles & Responsibilities:
*** Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
* Assist in setting up and breakdowns of Point of Sale and peripherals.
* Open and manage support tickets, escalating issues to corporate IT as necessary.
* Perform routine maintenance tasks, such as system checks
* Collaborate with the IT team to ensure smooth operation of IT services
* Participate in training sessions to enhance technical skills and knowledge
* Maintain PCI standards and compliance with all applicable hardware/software
* All other duties assigned by leadership
*
* Education and Experience:

** Strong problem-solving skills and attention to detail Ability to work independently and as part of a team
** Requirements:
*** Must be at least 18 years of age to comply with Connecticut Child Labor Laws
* Ability to work flexible schedule, including evenings, weekends, and holidays
* Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season
* Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
* Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
* Must possess strong written and verbal communication skills
* Must possess strong attention to detail and problem-solving abilities
* Ability to follow direction, multi-task, and work as part of a team as well as independently
** Language:
** Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.
*
* Physical Requirements:

*** Ability to remain seated for extended periods of time, while using a computer
* Ability to stand, walk, and remain on feet for extended periods of time during the day
* Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
* Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
* Ability to consistently use hands to grasp, control, move objects/tools

This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations
* Flexible schedule
* Ability to cross-train and learn unique skills across various departments
* Free admission to Lake Compounce and all Palace Entertainment parks on your days off
* Invitations to exclusive company-sponsored employee events throughout the season
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