End User Support Specialist

Fairfield County Hedge Fund is seeking a mid-level IT analyst to join the firm’s tech‑support help desk team. The analyst will sit on the trading floor and provide operational support for firm‑wide end user application and workstation hardware support.

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off‑hours support as part of a rotating schedule with other team members

• 3+ years of experience providing technical support for workstations
• BA/BS in Computer Science or related field
• Strong problem‑solving and troubleshooting skills related to workstation hardware, computer systems and applications
• Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
• Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively in a dynamic, fast‑paced environment, often working on several projects at once
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired