ServiceNow Risk Engineer
Listed on 2026-05-31
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IT/Tech
IT Consultant, Cybersecurity, IT Support
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
POSITION SUMMARYCVS Health is hiring a Service Now Risk Products Engineer that is responsible for the development, configuration, integration, and operational support of Service Now IT Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), and Third-Party Risk Management (TPRM) modules. This role partners closely with Risk, Compliance, Security, IT Operations, and business stakeholders to deliver scalable, automated, and compliant Service Now solutions that support enterprise risk management and service delivery objectives.
The ideal candidate is a hands-on Service Now developer with strong platform knowledge, experience implementing risk-related workflows, and a passion for automation, data quality, and continuous improvement.
What we expect of you –Deep understanding of the TPRM and IRM modules of Service Now to advise on quality solutions to business needs
An independent self-starter, with the ability to work as part of a team of engineers
Ability to translate stories into code using best practices that reduce technical debt on the platform
Vision to guide the product through automation and AI-assistance, where applicable
Triage, investigate, and resolve issues in accordance to enterprise SLAs
Development of approved stories in bi-weekly sprint cadences
Presenting non-standard technical solutions in architecture boards for approval
Refining technical requirements of new stories prior to development
Assisting in code and peer review of other team member stories
Ensuring production delivery during releases
Defect remediation in response to upgrades, incident tickets, and other unplanned events
Thought leadership fsor aligning to leading product practices.
5+ years' experience with the capabilities below:
Service Now IRM (Integrated Risk Management) and/or TPRM (Third‑Party Risk Management) products.
Service Now IRM modules, including Risk Management, Policy & Compliance, Issues Management, Audit Management, and Third‑Party Risk Management workflows.
Developing risk, compliance, audit, security, and vendor‑risk requirements into stories aligned to Service Now out‑of‑the‑box capabilities.
Experience working closely with Service Now developers or architects on configuration decisions.
Regulatory and risk frameworks that commonly drive IRM/TPRM implementations (e.g., SOX, SOC, HIPAA, GDPR, operational resilience, vendor cybersecurity risk).
Service Now Certified System Administrator (CSA) and/or Certified Implementation Specialist – IRM or TPRM
Experience supporting highly regulated environments (e.g., healthcare, financial services, insurance, or large enterprise risk programs)
Microcertifications in Service Now AI, ITSM, ITOM, CMDB or other related disciplines
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).
BUSINESS OVERVIEWBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose.
We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action…
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