IT Manager

Fairfield, Connecticut;
Denver, Colorado

Description

BNP Associates, Inc. is seeking a highly capable, hands‑on IT Manager to lead and continuously improve the company’s internal IT operations, infrastructure, and security posture. This role is ideal for a technically strong IT professional who is comfortable operating in a lean environment where leadership, strategic planning, and direct technical execution are equally important.

BNP Associates, Inc. is part of BNP Group, which has more than 200 employees across four operating companies and 22 offices worldwide. It operates a modern, cloud‑first IT environment built on Microsoft 365, Intune, Entra , and other SaaS platforms. The IT Manager will be a key technical leader for BNP Group, overseeing daily IT operations, user support, Microsoft 365 administration, cybersecurity, endpoint management, infrastructure reliability, vendor coordination, and long‑term planning.

This is an active operational role requiring strong troubleshooting ability, sound decision‑making, clear communication, and the ability to independently manage and prioritize a broad range of responsibilities. Success in this role will be measured by system reliability, user satisfaction, security maturity, operational efficiency, and the ability to scale IT systems and processes as the company grows.

• Strategic Planning & Continuous Improvement Build and maintain an IT roadmap aligned with company growth, operational needs, and future acquisitions. Evaluate emerging technologies and recommend improvements that enhance reliability, security, productivity, and scalability. Develop standards that support long‑term operational consistency across the organization.
• IT Policy, Compliance & Business Continuity Develop and maintain practical IT policies and procedures covering acceptable use, onboarding/offboarding, data protection, backups, disaster recovery, and business continuity. Coordinate with HR, Finance, Legal, and leadership to ensure operational alignment and compliance requirements are met. Maintain and regularly test backup and recovery procedures.[DB1]
• Microsoft 365 & Cloud Platform Administration Administer, maintain, and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint Online, One Drive, Intune, and Entra e user provisioning, licensing, Conditional Access policies, MFA, device enrollment, endpoint compliance, permissions, and collaboration governance. Maintain secure, scalable, cloud‑native identity and collaboration services while evaluating opportunities for automation, optimization, and operational improvement.
• IT Operations & Service Delivery Manage daily IT operations to ensure reliable system performance, infrastructure stability, and responsive end‑user support. Act as the primary escalation point for technical issues involving user devices, applications, collaboration tools, and business systems. Establish support standards, improve operational processes, monitor infrastructure health, and proactively prevent recurring issues.
• Identity, Access & Security Management Own identity and access management processes across the organization. Maintain secure authentication standards including MFA, Conditional Access, endpoint security, email protection, and privileged access management. Support security best practices aligned with NIST principles and industry standards. Coordinate incident response efforts, perform root cause analysis, and implement corrective actions and long‑term security improvements.
• Endpoint & Device Management Manage the full lifecycle of company devices including provisioning, configuration, patching, compliance, inventory management, and hardware refresh planning. Administer endpoint management platforms including Microsoft Intune and ensure devices remain secure while balancing usability and operational efficiency. Support both office and remote workforce environments.
• Network & Infrastructure Management Oversee office and remote connectivity including firewalls, switches, VPNs, wireless infrastructure, internet connectivity, and cloud‑managed networking platforms. Ensure network performance, reliability,…