General Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The General Manager of Lake Compounce Amusement – Water Park and Campground is responsible for setting the vision and leading all aspects of park operations, driving exceptional guest experiences, fostering an engaging and high‑performing culture for hosts, and achieving strong financial results. The ideal candidate brings extensive theme park and water park leadership experience with a proven ability to develop and execute strategies that deliver operational excellence, sustainable growth, and long‑term success.

• Partner and collaborate with the Property Support Center to align and execute strategies and initiatives that support overall business objectives.
• Drive strategic planning to support organizational growth and leadership development.
• Measure, monitor, and improve key performance indicators to achieve operational excellence.
• Develop, manage, and achieve annual revenue and expense budgets.
• Provide operational insight and executive leadership to the property leadership team.

• Lead and collaborate with operating and functional leaders across Attractions, Entertainment, Finance, Food & Beverage, Human Resources, Maintenance, Marketing, Retail, and Safety & Security to achieve shared business goals.
• Oversee the full‑cycle operation of the property, ensuring teams effectively respond to business demands, including staffing levels, operating hours, attractions, and guest experiences.
• Monitor park quality, cleanliness, maintenance, and aesthetic standards while holding leaders accountable for delivering exceptional experiences.

• Champion an exceptional guest experience by partnering with the Property Support Center to implement guest‑focused strategies and initiatives.
• Foster a culture where hosts feel welcomed, valued, and loved while advancing Herschend's Leading with Love culture.
• Ensure hosts have the resources, training, and support necessary to consistently exceed guest expectations.
• Promote a positive, inclusive workplace through strong host relations programs and engagement initiatives.

• Serve as a trusted advisor to leaders and hosts by providing guidance on company policies, procedures, and standards.
• Reinforce performance management practices that drive accountability, engagement, development, and productivity.
• Support organizational and leadership development through coaching, succession planning, and talent development initiatives.

• Establish, monitor, and reinforce safe work practices across all areas of the property.
• Ensure compliance with all applicable city, county, state, and federal regulations, as well as company policies and operating standards.
• Partner closely with Safety & Security to ensure adherence to all safety protocols and operating procedures.
• Participate in the development and execution of park‑wide emergency preparedness, readiness, and response plans.

• Bachelor's degree in Business Administration or a related field required;
  Master's degree preferred.
• Minimum of 10 years of progressive leadership experience in theme parks and water parks.
• Proven experience developing and executing strategic…