Claims Team Manager – Subrogation Auto

Responsibilities

• Serve as an instrumental component of day‑to‑day activities within the claims unit.
• Coordinate, direct, and oversee claims activities of one or more teams.
• Provide leadership, support, and coaching to ensure compliance with regulatory and statutory requirements, and technical and customer‑service best practices.
• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Rep performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings with unit management to communicate goals with direct reports and reinforce/monitor behaviors that further technical and customer‑service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization’s goals and objectives.

• Bachelor's degree or equivalent combination of education and experience.
• Preferred 4–6 years of automotive claims handling experience.
• Required 1–3 years of supervisory experience.
• Advanced organizational, planning, and delegation skills are critical.
• Advanced oral and written communication skills are necessary.
• Advanced interpersonal skills are essential.
• Ability to effectively lead change is required.
• Valid driver’s license, acceptable DMV record, and minimum liability insurance.
• Chartered Property Casualty Underwriter (CPCU) is preferred.

• Claims handling
• Statistical analysis
• File review
• Auditing
• Report generation

• Advanced communication skills
• Interpersonal skills
• Organizational skills
• Planning skills
• Coaching skills

• Chartered Property Casualty Underwriter
• Valid driver’s license