Donor Engagement Specialist

Position: Donor Engagement Specialist /Full Time 40 hours
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).

We are Magnet  and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Schedule:

Full Time:
Monday-Friday; 40 hrs/week

Job Summary:

Responsible for cultivating, stewarding, and retaining meaningful relationships with donors in support of the Bristol Hospital Development Foundation’s operation under the direction of the Executive Director of Strategic Operations and External Affairs. Operates independently to drive donor engagement, philanthropic education, and stewardship while supporting essential fundraising operations. High level of exercise of independent judgment, confidentiality, discretion and professionalism in accordance with well-established policies, procedures and techniques.

The ideal candidate is relationship-driven, detail-oriented, and comfortable taking the initiative to interact with donors to meet their needs while ensuring accurate donor records, timely gift processing, and exceptional donor experiences.

Essential Job Functions and Responsibilities:

Donor Cultivation & Engagement Identify, cultivate, and steward new and emerging donors through personalized outreach, meetings, and engagement activities. Coordinates appropriate meetings with Executive Director of Strategic Operations & External Affairs.

Serve as primary contract for assigned donors and prospects, ensuring individualized communication and care.

Assists with donor engagement opportunities including completion of major corporate/departmental projects such as events, tours, and stewardship touchpoints.

Establishes and/or maintains strong working relationships with donors, Corp orators, Board Members, and community partners

Philanthropic Education & Donor Guidance Educate donors on charitable giving options such as annual gifts, pledges, donor-advised funds, and planned giving opportunities.

Support donor conversions that align with philanthropic goals.

Assist in developing donor-facing educational materials and stewardship communications

Collaborate with Executive Director of Strategic Operations & External Affairs and professional advisors as appropriate

Stewardship, Gift Processing, and Database Management Ensures timely and accurate processing of gifts, acknowledgements, and pledge reminders.

Maintain accurate donor records, engagement documentation, and data accuracy within Foundation’s CRM system.

Support donor recognition efforts, maintain Legacy Society records, and stewardship reporting for Executive review.

Respond to donor inquiries with professionalism, empathy, discretion, and confidentiality in alignment with organizational values.

Events, Reporting, & Administrative Support Support direct mail, donor segmentation, and targeted outreach using CRM tools.

Prepare donor reports, queries, and summaries as requested.

Collaborate with Finance on reconciliation and reporting needs.

Manages Foundation Office files and records.

Educational /

Minimum Requirements:

Must have a High School Diploma. Post-High School Education is preferred.

Must have a minimum of 4+ years of administrative, customer relationship, fundraising or donor-facing experience or relevant education.

Experience working for a non-profit or fundraising environment is preferred.

State/Federal Mandated Licensure or Certification Requirements:

None Bristol Hospital Mandated

Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements :

Excellent typing skills, mathematical skills, excellent personal computer literacy, excellent communication…