Case Manager

The primary role of the RRH Case Manager is to provide rapid rehousing advocacy and case management services to survivors of domestic violence and/or human trafficking. Case management utilizes a Housing First philosophy, includes trauma-informed, resiliency-focused and survivor-centered approaches to stabilize housing, rebuild self-esteem, develop essential life skills, and establish financial independence. This is achieved by supporting a client's goals to increase income and self-sufficiency.

Additionally, the advocate will provide survivors and their children with counseling, risk assessment, safety planning, goal setting, and referrals to other support services.

A minimum of a bachelor's degree preferred
. Strong preference given to bilingual (Spanish & English) candidates who meet these qualifications: two years' experience in client advocacy, counseling, supportive housing or similar setting. Prefer strong interpersonal and communication skills, ability to work independently and as part of a team, ability to accept responsibility and follow through with assignments. Prefer experience or demonstrated interest in domestic violence and residential programs and a willingness to learn how to navigate multiple systems including housing, health, employment, substance use disorder treatment and government benefits.

A willingness to fully support the mission of the organization is essential.

Local travel necessary, reliable transportation required.

• Provide services that are client-centered, trauma-informed and resiliency-focused
• Ensure client confidentiality (as outlined in CGS 52-146K and PCC's confidentiality policy)
• Ensure compliance with funding requirements and contracts and PCC's policies and procedures
• Work collaboratively with PCC staff, CT Coalition Against Domestic Violence (CCADV) staff, and other community service providers to address client needs

• Complete intakes, assessments, and screenings to determine housing eligibility based on HUD and CT Department of Housing (DOH) guidelines
• Complete survivor-centered, strengths-based housing plans that identify barriers to housing and set a path to housing stability; reviewed and updated monthly
• Support survivors in designing and implementing safety plans and housing risk assessments
• Provide home visits or community visits, safety permitting, at a minimum of once per month, with each enrolled survivor
• Provide case management services focused on increasing income, accessing long-term housing subsidies, establishing and/or expanding family and community-based supports, and assisting in increasing access to community services
• Develop and/or maintain a relationship within the homeless service system
• Assist in program development and quality assurance activities
• Assist survivors with locating available housing, the leasing process, landlord mediation, and tenant/landlord rights and responsibilities
• Submit requests for rental payments for enrolled survivors

• Assist with protective/restraining orders and other court matters
• Arrange for emergency medical services or law enforcement services as needed
• Provide/arrange transportation for clients as needed
• Other duties as assigned

• Maintain accurate and up to date files and records to include required documentation and confidential case management notes
• Complete and submit:
  • Timesheets and monthly Personnel Activity Reports (PARs)
  • Annual reports as needed
  • RRH HMIS quarterly reports
• Document all client and program data in EmpowerDB within 48 hours of contact

• Acquire and maintain certification as a Domestic Violence Counselor
• Attend local CAN meetings
• Participate in the annual Point-in-Time count
• Attend CCADV, HUD-related and DOH trainings and workshops related to housing

• Assist in additional agency operations as requested
• Actively participate in staff trainings and meetings
• Assist in fundraising and community awareness activities
• Record and compile statistics as required