Senior Order Management Specialist; hybrid

About Johnson Controls

Johnson Controls,a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as datacenters, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where itreally matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, weelevatecustomer performance,turn goals into real-world results andhelpmove society forward.

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As a Senior Order Management Specialist, you will serve as the primary point of contact for customers, Air Handling Unit Sales Channels, international regions, intercompany partners, manufacturing facilities, and key internal stakeholders throughout the entire order lifecycle. In this highly visible role, you'll take ownership of contract administration, order management, customer communications, financial coordination, and cross-functional project execution to ensure customer satisfaction and successful business outcomes.

You'll collaborate with teams across Sales, Manufacturing, Product Management, Engineering, Supply Chain, Logistics, and Finance to ensure orders are processed accurately, production schedules remain on track, and customer commitments are consistently met. Your ability to build strong relationships, solve complex challenges, and coordinate across multiple functions will be instrumental in delivering results in a fast-paced environment.

This is an exciting opportunity for a proactive, customer-focused professional who thrives on managing competing priorities, driving continuous improvement, and making a meaningful impact on both customer success and business performance. If you enjoy collaborating with diverse teams, influencing outcomes, and serving as a trusted partner throughout the order fulfillment process, we'd love to hear from you!

Join our team in York, PA, where you'll collaborate onsite with colleagues three days per week while enjoying the flexibility of a hybrid work environment. Johnson Controls offers comprehensive relocation assistance packages to help eligible candidates make a smooth transition.
At this time, we are considering applications from U.S. Citizens and Permanent Residents only.

• Serve as the primary point of contact for customer orders from contract booking through shipment and closeout.

• Respond to customer inquiries and proactively communicate order acknowledgements, schedule updates, shipment information, and issue resolution.

• Develop and maintain strong partnerships with customers, sales representatives, manufacturing facilities, and internal business partners.

• Manage customer expectations while balancing operational capabilities and business objectives.

• Proactively identify and communicate risks that may impact customer commitments.

• Book, release, and manage customer contracts and orders, ensuring accuracy of pricing, terms, addresses, taxes, and contractual requirements.

• Provide contract numbers and support the release of orders to manufacturing facilities.

• Review and process order revisions, change orders, and contract modifications.

• Monitor order approvals, accounting holds, manufacturing holds, shipping holds, and other exceptions, facilitating timely resolution.

• Maintain accurate contract, order, and customer information within company systems.

• Ensure all customer contact information required to support customer satisfaction activities is maintained in company databases.

• Serve as the primary operational contact for AHU Sales Channels, International Regions, and Intercompany business.

• Collaborate with Product Management, Engineering, Manufacturing Plants, Logistics, and Sales teams to support customer requirements.

• Coordinate order acknowledgements, schedule notifications, manufacturing updates, and shipment tracking communications.

• Facilitate communication and issue resolution between customers, manufacturing locations, and internal departments.

• Support demand planning activities by ensuring orders are released and communicated in a timely manner.