Senior Manager, Corporate IT

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly Claims Xten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology.

Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities /careers and drive innovation with #You To The Power Of AI.

The Senior Manager, Corporate IT serves as the senior technical leader for the Corporate IT organization, reporting directly to the Director of IT. This role is responsible for driving the technical execution, operational excellence, and continuous modernization of Corporate IT services across Infrastructure, End User Computing, Identity & Access Management, Enterprise Applications, and Service Management. This is a highly hands-on leadership role focused on technology rather than day-to-day personnel management.

The Senior Manager partners with the Service Desk, Systems, Enterprise Applications, and IAM team to provide technical direction, establish engineering standards, remove technical roadblocks, and ensure reliable delivery of enterprise technology services. The successful candidate is expected to lead complex technical initiatives, architect enterprise solutions, drive automation, improve operational maturity, and serve as the highest technical escalation point within Corporate IT.

This individual will help shape the organization's technology roadmap while enabling the Director of IT to focus on strategic planning, financial management, governance, mergers and acquisitions, and executive engagement.

• Serve as the senior technical authority across Corporate IT.
• Provide architectural guidance for Microsoft 365, Azure, Entra , Intune, endpoint management, networking, identity, enterprise applications, and cloud services.
• Review and approve technical designs, infrastructure changes, and operational standards.
• Mentor technical leads and senior engineers while fostering engineering excellence across the organization.
• Act as the primary technical advisor to the Director of IT.

• Lead the modernization of Microsoft 365 and Azure environments.
• Oversee endpoint management, device lifecycle, and enterprise mobility solutions.
• Ensure high availability, resiliency, scalability, and security of Corporate IT infrastructure.
• Guide disaster recovery, backup, capacity planning, and technology lifecycle initiatives.

• Partner with IAM leadership to improve identity governance, lifecycle management, and Zero Trust security.
• Support implementation of Conditional Access, Privileged Identity Management (PIM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity automation.
• Ensure technology solutions align with corporate security policies and compliance requirements.

• Partner with Enterprise Applications leadership to ensure reliable delivery of business-critical platforms including Microsoft 365, Workday, Salesforce, Net Suite, Jira Service Management, and other enterprise SaaS solutions.
• Provide technical leadership for enterprise integrations, APIs, authentication, and platform architecture.

• Drive operational maturity across Corporate IT.
• Establish technical standards, documentation, and governance processes.
• Lead major incident response, root cause analysis, and post-incident reviews.
• Identify opportunities to improve service quality, reliability, and operational efficiency.

• Lead enterprise automation initiatives utilizing Power Shell, Power Platform, APIs, Infrastructure as Code, and AI technologies.
• Reduce manual processes through automation and workflow optimization.
• Champion the adoption of AI-enabled IT operations and productivity tools.

• Lead cross-functional technology initiatives from planning through implementation.
• Coordinate technical delivery across Service Desk, Systems, IAM, and Enterprise Applications.
• Identify technical risks, dependencies, and mitigation strategies.
• Support technology integration activities related to acquisitions and organizational growth.

• Evaluate emerging technologies and recommend solutions that improve business outcomes.
• Provide technical oversight for strategic vendors and technology partners.
• Assist with technology selection, lifecycle planning, and platform standardization.

• Increased stability and availability of Corporate IT services.
• Reduction in recurring incidents through root…