Director Portfolio & Resource Operations, Clinical Data Management

Responsibilities

• Consolidate functional inputs to produce reliable demand outlooks; refine allocation algorithms to deliver the Book of Business on time and to standard.
• Design, validate, and operate capacity and portfolio models integrating performance, financial, and resource data.
• Drive productivity/optimization via business case development, cost-benefit analysis, and value realization.
• Implement standardized forecasting tools, metrics, processes, dashboards, and visualizations.
• Lead operating-model optimization; translate outcomes into action plans and track implementation.
• Define and govern operational metrics (sources, cadence); align functional areas to yearly objectives.
• Improve accuracy/timeliness/automation of operations data pipelines.
• Implement/monitor KPIs and long-term quality plans; trigger RCA/CAPA and verify sustained improvement.
• Provide expertise for automation/analytics supporting PROS operations; identify automation/AI/digital opportunities.
• Coordinate resource/financial forecasting, contracting, and invoicing; track variances and data integrity.
• Establish continuity frameworks for peak volumes/coverage/geographic demand shifts; capture tool/system release efficiencies.
• Lead centralized governance and prioritization for CDM technology portfolio; support impact assessment and adoption of new/updated technologies.

• 10+ years (Bachelor’s+) or 8+ years (Advanced Degree) in relevant field; deep subject-matter expertise and people influence/management.
• Experience supporting operations for large, complex, geographic departments (budget, contracts, resource utilization, sponsorship) and leading cross-functional projects.
• Strong forecasting, budgeting, accruals; ability to tie plan/forecast/actuals to operational drivers.
• Ability to integrate data from multiple sources; build repeatable pipelines/automation.
• Advanced Power BI/Tableau and Excel for dashboards and what-if analysis.
• Strong metric governance and “one source of truth”; RCA/CAPA understanding.
• English fluency; exceptional communication/influencing and decision-ready narrative skills.
• CDM/GCP: knowledge of ICH/GCP and working knowledge of clinical development, trial execution, and data management.

• Required:
  
  Accountability, Business Case Development, Clinical Data Management, Cross-Team Collaboration, Decision Making, Financial Forecasting, Leadership, Mentoring Staff, Quality Management, Regulatory Compliance, Resource Planning, Stakeholder Management.
• Preferred:
  Clinical Study Management, Communication, Stakeholder Engagement.