Customer-Focused IT Help Desk Analyst
Listed on 2026-09-20
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
STI is seeking a Help Desk Analyst to provide frontline IT support for end users in a fast-paced environment. You will handle hardware, software, and system issues via phone, apply diagnostic procedures, and escalate to Tier 2 or external providers when needed.
The role requires strong communication, customer service, and teamwork, with 1+ years of IT service desk experience and familiarity with Remedy ticketing and AD administration.
For the Customer-Focused IT Help Desk Analyst position at STI, we are reviewing applications now.
This is a great opportunity to take on the Customer-Focused IT Help Desk Analyst role at STI.
As a Customer-Focused IT Help Desk Analyst, you will play an important part at STI in PA, United States.
We invite applications for the Customer-Focused IT Help Desk Analyst position located in PA, United States.
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