Counter Sales - Tom Antonelli's Bristol, PA

Job Purpose &

Summary:

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.

Duties & Responsibilities:

Essential Functions:

Assisting customers, in person and on the phone, with their plumbing and heating needs

Ensure delivery of personalized customer service through timely quotations and accurate order processing

Customer-service and sales-oriented

Must be an excellent communicator Have a working knowledge of plumbing/heating products and industry

Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge

Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs. Ensure customer satisfaction

Able to meet deadlines Other duties and responsibilities as assigned Necessary

Qualifications:

A willingness and ability to learn

Communication, time management and organizational skills Plumbing and Heating experience

Enthusiasm, courtesy and articulation

Computer experience

Customer orientation

Adaptability  Education/

Experience:

High school diploma or general education degree (GED)
Related Plumbing and Heating Industry experience helpful

Working knowledge of Eclipse software preferred

Required:

Positive attitude with an aptitude for learning