Customer Service Representative

Position Overview

As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs, and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders, requiring analysis of customer needs and collaboration with Customer Service and Technical teams to meet customer expectations.

• Facilitate the order fulfillment process and build positive relationships with customers and team members.
• Ensure timely and accurate order entry for stocked and non-stock items.
• Complete customer quotes.
• Respond to inquiries via phone, email, chat, B2B, and written correspondence.
• Resolve billing and order issues.
• Oversee new customer and new item set‑up following internal processes.
• Monitor customer inventory and alert sales and procurement when adverse stocking levels occur.
• Understand customers’ businesses and demonstrate genuine interest in their specific needs, including product stocking requirements and forecasts.
• Maintain accurate customer pricing in the ERP system, confirm price supports, and update records while adhering to target margin guidelines.

• 3+ years of related experience and/or training in a non‑retail customer service environment.
• Familiarity with standard customer service concepts, practices, and procedures.
• High school diploma, G.E.D., or equivalent.
• Proficiency in MS Office, including Word and Excel.
• Ability to learn internal database and software systems.
• Travel: up to 5%.

• Experience in a business‑to‑business account support and distribution role.
• SharePoint, Outlook, and Teams experience.
• Associate's degree in a business‑related field.

Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety‑sensitive roles.

Compensation for this role ranges from $23.50 to $24.50 per hour, depending on experience and qualifications, in accordance with state law. All compensation offers are based on skill set, experience, and geographic location of the applicant as relevant to the role.

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail.

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ADA