Weekend Naturalist and Visitor Services Representative

Key Responsibilities

Guest Interaction & Customer Service:

• Greet and assist visitors with a friendly, welcoming demeanor, creating a positive first impression.
• Provide clear and accurate information about exhibits, animals, trails, programs, events, and facilities.
• Process admissions, gift shop sales, and memberships with accuracy.
• Handle cash and credit card transactions while ensuring accuracy and accountability.
• Respond to visitor inquiries via phone, email, and in person, providing excellent service.
• Promote and sell memberships, educational programs, camps, events, and retail items.
• Address and resolve guest concerns and feedback in a professional and timely manner.

• Assist with birthday parties, rentals, and educational programs as needed.
• Teach nature-themed birthday party programs and public educational programs for children and adults.
• Work with animals used in educational programs, in...