Customer Service Representative

At Omniseal Solutions, you'll serve as a strategic partner to our customers, helping create a seamless experience throughout every stage of the customer lifecycle. As the primary point of contact for assigned accounts, you'll build trusted relationships, advocate for customer needs, and collaborate across the organization to deliver successful business outcomes.

In this role, you'll help customers achieve their objectives through responsive support, proactive communication, operational excellence, and effective issue resolution. As the voice of the customer within Omniseal Solutions, you'll work closely with Sales, Supply Chain, Production Planning, Manufacturing, Quality, Engineering, and Finance to align customer expectations with business capabilities and ensure commitments are met.

To succeed, you'll bring a customer-first mindset, strong business judgment, and a passion for solving problems. You'll take ownership of customer outcomes, anticipate challenges before they arise, use data to support decision-making, and continually look for ways to improve both the customer experience and internal processes. Through the relationships you build, the collaboration you drive, and the results you deliver, you'll play an important role in strengthening customer satisfaction, loyalty, operational performance, and long‑term business growth.

THIS IS AN ON-SITE POSITION BASED IN BRISTOL, RI

• Bachelor's degree preferred (not required)
• Preferred fields of study and / or prior experience include:
  Communications;
  Business;
  Supply Chain Management;
  Customer Success Management;
  Account Management

Deliver Customer Success

• Serve as the primary point of contact for assigned customers, developing trusted relationships built on responsiveness, transparency, and accountability.
• Understand customer priorities, business objectives, and operational requirements to deliver a high-quality customer experience.
• Act as a customer advocate, ensuring customer needs are effectively communicated and represented across the organization.
• Proactively communicate order status, delivery updates, risks, and resolutions to maintain customer confidence and trust.
• Drive positive customer outcomes by ensuring commitments are met and issues are resolved with urgency and professionalism.

• Manage customer orders throughout the entire order lifecycle, ensuring accuracy, compliance, and on‑time execution.
• Take ownership of customer inquiries, concerns, and escalations from initial identification through final resolution.
• Apply critical thinking and sound judgment to identify root causes, mitigate risks, and implement effective solutions.
• Anticipate potential disruptions and proactively coordinate corrective actions to minimize customer impact.
• Balance customer expectations with operational realities while delivering business‑aligned solutions.

• Collaborate closely with Sales, Operations, Supply Chain, Production Planning, Engineering, Quality, and Finance to deliver exceptional customer experiences.
• Align stakeholders around customer priorities, commitments, and recovery plans when challenges arise.
• Foster a culture of teamwork, transparency, and shared accountability to achieve customer and business objectives.
• Influence decisions through effective communication, data‑driven insights, and a comprehensive understanding of customer needs.
• Leverage customer feedback, operational data, and performance metrics to identify opportunities for improvement.
• Contribute ideas that enhance efficiency, improve customer satisfaction, and strengthen organizational performance.
• Develop expertise in Omniseal Solutions' products, systems, processes, and customer applications.
• Embrace learning opportunities and actively expand capabilities to support growth and long‑term career development.

At Omniseal Solutions, you’ll join a collaborative team that values partnership, accountability, and continuous improvement. Customer Service is a highly visible function that works closely with Sales, Supply Chain, Production Planning, Manufacturing, Engineering, Quality,…