Customer Service Representative

At Omniseal Solutions, you’ll serve as a strategic partner to our customers, helping create a seamless experience throughout every stage of the customer lifecycle. As the primary point of contact for assigned accounts, you’ll build trusted relationships, advocate for customer needs, and collaborate across the organization to deliver successful business outcomes.

In this role, you’ll help customers achieve their objectives through responsive support, proactive communication, operational excellence, and effective issue resolution. As the voice of the customer within Omniseal Solutions, you’ll work closely with Sales, Supply Chain, Production Planning, Manufacturing, Quality, Engineering, and Finance to align customer expectations with business capabilities and ensure commitments are met.

To succeed, you’ll bring a customer-first mindset, strong business judgment, and a passion for solving problems. You’ll take ownership of customer outcomes, anticipate challenges before they arise, use data to support decision-making, and continually look for ways to improve both the customer experience and internal processes. Through the relationships you build, the collaboration you drive, and the results you deliver, you’ll play an important role in strengthening customer satisfaction, loyalty, operational performance, and long-term business growth.

Is this job for you ?

At Omniseal Solutions, you’ll serve as a strategic partner to our customers, helping create a seamless experience throughout every stage of the customer lifecycle. As the primary point of contact for assigned accounts, you’ll build trusted relationships, advocate for customer needs, and collaborate across the organization to deliver successful business outcomes.

In this role, you’ll help customers achieve their objectives through responsive support, proactive communication, operational excellence, and effective issue resolution. As the voice of the customer within Omniseal Solutions, you’ll work closely with Sales, Supply Chain, Production Planning, Manufacturing, Quality, Engineering, and Finance to align customer expectations with business capabilities and ensure commitments are met.

To succeed, you’ll bring a customer-first mindset, strong business judgment, and a passion for solving problems. You’ll take ownership of customer outcomes, anticipate challenges before they arise, use data to support decision-making, and continually look for ways to improve both the customer experience and internal processes. Through the relationships you build, the collaboration you drive, and the results you deliver, you’ll play an important role in strengthening customer satisfaction, loyalty, operational performance, and long-term business growth.

Is this job for you ?

THIS IS AN ON-SITE POSITION BASED IN BRISTOL, RI

• Bachelor's degree preferred (not required)
• Preferred fields of of study and / or prior experience include:
  Communications;
  Business;
  Supply Chain Management;
  Customer Success Management;
  Account Management

• Serve as the primary point of contact for assigned customers, developing trusted relationships built on responsiveness, transparency, and accountability.
• Understand customer priorities, business objectives, and operational requirements to deliver a high-quality customer experience.
• Act as a customer advocate, ensuring customer needs are effectively communicated and represented across the organization.
• Proactively communicate order status, delivery updates, risks, and resolutions to maintain customer confidence and trust.
• Drive positive customer outcomes by ensuring commitments are met and issues are resolved with urgency and professionalism.

• Manage customer orders throughout the entire order lifecycle, ensuring accuracy, compliance, and on-time execution.
• Take ownership of customer inquiries, concerns, and escalations from initial identification through final resolution.
• Apply critical thinking and sound judgment to identify root causes, mitigate risks, and implement effective solutions.
• Anticipate potential disruptions and proactively coordinate corrective actions to minimize…