Medication History Technician Specialist

SUMMARY:

Reports to Manager, Pharmacy Operations, under the supervision of a pharmacist and direction of the Medication History Pharmacy Technician Supervisor, the Pharmacy Medication History Technician Specialist, Remote serves as a key and integral part of the progressive pharmacy-managed medication reconciliation practice model. Is responsible for remote services which includes accurately obtaining and compiling current, detailed, and complete home medication history lists and allergies for patients to be admitted to the hospital.

Uses all relevant sources to obtain the most current required information including, but not limited to, patient and family interviews, direct contact with outpatient pharmacies, extended care facilities, and provider offices. Accurately documents detailed and verified current home medication list, including relevant related information, in the electronic medical record (EMR). Reviews patient allergy information in EMR, updates as needed. Interacts effectively and compassionately with patients and families.

Interacts effectively and professionally with other health care providers at all levels including, but not limited to, providers, nurses, and ancillary support personnel. Participates in continuous quality improvement activities and functions in a manner that contributes to a highly effective multidisciplinary work group. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate

• Establishes and maintains compliance with Brown University Health’s Flexible Work Arrangements Guidelines and Forms.
• Receives remote notifications of medication reconciliation that need to be completed.
• Obtains and compiles current, detailed, and complete home medication history list.
• Medication history list shall include drug name, dose and dose form, frequency, and route of administration for prescription medications, over the counter drugs, and complementary and alternative medications currently taken by the patient.
• Obtains and compiles patient allergy information including reaction experienced by the patient.
• Uses all relevant sources to obtain the most current home medication history list and allergy information including, but not limited to, patient and family interviews, direct contact with patients’ outpatient pharmacies, extended care facilities, and provider offices.
• Communicates home medication list discrepancies identified via the medication history process with the provider and/or pharmacist; hands off unresolvable medication history related issues; tracks follow-up to ensure closure.
• Refers suspected actual, prevented, and near miss medication errors to a pharmacist for appropriate follow-up and reporting.
• Serves as a resource to the pharmacist regarding home medication histories and other related information, provides follow-up as deemed appropriate by the pharmacist.
• Documents detailed and verified current home medication list accurately, including relevant related information, if any, in the electronic medical record (EMR).
• Ensures patient allergy information, including relevant related information, if any, is correctly documented in EMR, updates if needed.
• Compiles medication history lists, verifies allergies, and documents in EMR in an efficient and timely manner with the highest level of accuracy.
• Responds…