Customer Service - Customer Service Supervisor

Bristol, IN 46507, USA

Posted Monday, February 2, 2026 at 8:00 AM

Elkhart Plastics, a Myers Industries company (NYSE: MYE), is one of the largest custom rotational molding companies in the United States. With more than 500 employees and 33 years in business, we have the experience and knowledge to make any unique part using the rotomolding process. Elkhart Plastics headquarters are in South Bend, IN, and we have additional facilities in Middlebury, IN;
Littleton, CO;
Ridgefield, WA; and Atlantic, IA. We create custom plastics in virtually every application imaginable and an almost endless variety of shapes and thicknesses. From storage tanks to boat seating and agricultural applications to intermediate bulk containers and plastic pallets, Elkhart Plastics is trusted by companies throughout the country to provide a rotationally molded solution, custom designed to meet their needs.

Customer Service Supervisor

Job Overview:

The Customer Service Supervisor oversees a staff of customer service representatives that respond to requests from customers and supervises the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices.

Job Responsibilities:

• Improve customer service experience, create engaged customers and facilitate growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop and document service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports identify opportunities for process improvement
• Manage, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Prioritize and maintain an orderly workflow according to priorities
• Responsible for customer purchase orders follow through, validations and maintenance
• Communicates with internal and external customers to ensure effective relations
• Provides support to the Sales and other teams by creating reports and providing customer insights to support the best experience for customers while balancing the company's objectives
• Responsible for processing and responding to consumer questions, issues and inquiries about products, including, but not limited to, defects and claims, product replacement, product quality.
• Responsible for maintaining and keeping all Voice of the Customer (VOC) documentation
• Assist with maintaining all Sales procedures and processes
• Assists in resolving customer issues
• Other duties as assigned

Job Qualifications:

• Bachelor’s Degree Preferred
• 5 years of experience supervising customer service representatives preferred
• Excellent communication (written and verbal) skills
• Demonstrated ability to interact with others in a positive and professional manner
• Ability to resolve conflicts and influence decisions based on facts and data
• Ability to think strategically taking into operational and customer requirements

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk, hear, sit; and use hands to type and write. The employee frequently is required to stand and walk. Occasionally the employee is required to climb or balance, stoop, kneel, or crouch, and reach with hands and arms (e.g. climbing stairs, filing paperwork at, above, and below shoulder height).

The employee must occasionally lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus to watch video monitor.

Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.