Housekeeper, Hospitality ​/ Hotel ​/ Catering

## Housekeeper Apply locations:
Hard Rock Hotel & Casino Bristol time type:
Full time posted on:
Posted Todayjob requisition :
R6024

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

**** Overview
* * The Housekeeper is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner.  Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls and bathrooms.
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* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)
** Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Maintains a clean, safe, hazard-free work environment within area of responsibility.
* Promotes positive guest relations at all times.
* Clean rooms according to assignment sheet priority; update assignment sheet during shift.
* Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
* Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
* Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
* Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
* Deep clean guest rooms according to schedule.
* Remove In Room Dining trays/tables from guest rooms and corridors.
* Ensure all equipment in guest room is in working order and all amenities are free of damage.
* Deliver and remove cribs and rollaway beds, as needed.
* Clean vacuum cleaners daily.
* Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
* Maintain positive and professional communication with all team members.
* Provide recognition to others, including co-workers, supervisors, managers, and directors.
* Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
* Ensure a healthy and safe work environment for co-workers and guests.
* Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
* Promote property outlets to guests.
* Assist guests in finding locations within the property by giving clear directions.
* Resolve guest complaints using property procedures.
* Create a positive environment in which all team members have the ability to maximize their potential.
* Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
* Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
* Participate in Sound Check meetings on each shift.
* Always smile and offer a warm greeting to all.
* Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
* Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
* Perform additional duties as requested by department managers and supervisors.
* Communicate with management…