IT Tech

Job Summary

The ideal candidate will be responsible for providing comprehensive technical support across our Windows, macOS, and industrial label printer environments. This role requires a hands‑on individual who can troubleshoot issues, maintain systems, and support end‑users effectively.

• Install, configure, maintain, and troubleshoot hardware and software for both Windows PCs and Apple Macs.
• Perform routine system updates, patches, and security configurations.
• Manage user accounts, permissions, and access rights.

• Install, configure, calibrate, and troubleshoot a variety of industrial label printers (e.g., Epson).
• Diagnose and resolve issues related to print quality, connectivity, media handling, and software drivers.
• Perform preventative maintenance and order necessary supplies (labels, ribbons).
• Work with production teams to optimize printer performance and workflow.

• Assist with basic network troubleshooting (LAN/WAN, Wi‑Fi connectivity).
• Support Voice systems and other communication tools.
• Maintain IT inventory and asset tracking.

• Provide timely and effective technical support to all employees via in‑person, phone, and remote assistance.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Educate users on best practices for system usage and security.

• Participate in IT projects, including system upgrades and new technology implementations.
• Proactively identify and resolve IT issues to minimize downtime.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Adhere to IT policies and security protocols.

• Proven experience in IT support, with a strong understanding of both Windows and macOS operating systems.
• Demonstrable experience with the setup, configuration, and troubleshooting of industrial label printers (please specify models or types if possible, e.g., thermal transfer, direct thermal).
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.
• Ability to work independently and as part of a team in a fast‑paced environment.
• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Apple Certified Support Professional) are a plus.

• Salary: Negotiable
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Product Allowance
• Discounts