Customer Support Specialist - Component Repair & Overhaul - Piney Flats, TN

Overview

Bell is shaping the future of aviation through specialized engineering. We’re more than aviation experts; we’re pioneers, challenging what’s possible. We’re looking for a Customer Support Specialist to help ensure best‑in‑class service to our customers in Bell’s Component Repair & Overhaul business.

First Shift (6:00 AM – 3:30 PM). Occasional mandatory overtime. Onsite in Piney Flats, Tennessee.

• Maintain direct contact with customers by phone and email to ensure constant flow of communication on component repair status.
• Assemble quotes while working with Overhaul, Logistics, and Procurement teams, and submit quote approvals.
• Correspond with various internal departments to address customer inquiries, including Logistics, Maintenance, Overhaul, Purchasing, and Finance.
• Liaise between customers, the Overhaul Shop, and Procurement to ensure on‑time project completions.
• Maintain and cultivate relationships with customers and Bell personnel.
• Achieve Customer Property Returns (CPR) sales set in the annual operating plan.
• Seek out and identify customer property return opportunities.
• May have occasional face‑to‑face contact with customers.
• Make recommendations to the manager to develop and execute plans to make the department more profitable by reducing cost and increasing base.
• Assist with process improvement and maintaining department work instructions.
• Work closely with repair and overhaul vendors to support customer and Bell’s inventory needs.
• May perform customer billing and invoice preparation.
• Other duties as assigned.

• A positive attitude, team‑player mentality, and a passion for customer service.
• High attention to detail.
• Strong verbal and written communication skills.
• Ability to respond to all inquiries in a professional, courteous, and timely manner to ensure the highest customer satisfaction.
• Strong interpersonal skills to promote positive, professional work relationships and a team environment.
• Demonstrated ability to meet established goals and deadlines.
• Ability to multi‑task and communicate effectively with all levels of management.
• Planning and organizational skills to coordinate workload around multiple assignments.
• Willingness and initiative to learn.

• High school diploma or equivalent is required; additional education such as an Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of customer support/contact or similar experience required.
• Excellent analytical skills and high attention to detail dealing with complex, detailed information.
• Experience with MS Office programs (Word, Outlook, and Excel).
• Background in aviation may be a plus.
• Understanding of Visual, SAP, or related systems may be a plus.

• Ability to lift and carry objects weighing up to 25 lbs., and to team‑lift up to 50 lbs.
• Ability to stand for extended periods during the entire shift.
• Excellent hand‑eye coordination and manual dexterity for handling small components and tools.
• Flexibility to bend, stoop, and crouch as required for tasks.
• Good vision, including the ability to focus on small details and identify defects.
• Ability to communicate effectively with team members and supervisors regarding progress and potential issues.
• Willingness to follow instructions and ask for clarification when needed.

• 80 hours of Personal Time Off (PTO)
• 120 hours of vacation time
• 12‑13 paid holidays per year
• 6 weeks of parental leave
• Tuition reimbursement
• Competitive salary
• Comprehensive health insurance
• On‑site Bell Piney Flats fitness center (employees only)
• Access to Employee Resource Groups
• And so much more

Bell/Textron relocation assistance is not available for this role.

Textron is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ’Green Card Holder’), Political Asylee, or Refugee. Non‑U.S. persons selected must meet eligibility requirements for access to export‑restricted information.